Questions about check-in and check-out come up more than almost anything else, so here’s the practical rundown.
A lot of our guests’ questions come down to logistics, what time can we get in, what do we need to do before we leave, that sort of thing. Here’s the practical rundown.
Check-in across our homes is typically self-guided via a smart lock, you’ll receive your specific code ahead of arrival, so there’s no need to coordinate meeting anyone in person or work around anyone else’s schedule. Standard check-in is generally mid-afternoon, though exact times vary by property and are listed on each individual listing.
If you’re arriving earlier than check-in or have a tight travel schedule, it’s worth asking us directly, depending on the cleaning turnaround and whether the home is occupied the night before, we’re often able to accommodate an earlier arrival.
During your stay, everything you need should be at the property already, a fully equipped kitchen, linens and towels, and the specific amenities listed on the property page, whether that’s a hot tub, private pool, or game room. If anything is missing or not working as expected, reach out to us directly and we’ll handle it quickly.
Checkout is generally late morning, and we keep the process simple, usually just a short list of steps like starting the dishwasher, gathering towels, and locking up on your way out. We handle the deeper cleaning and inspection between every stay, so you’re not expected to leave the home spotless, just tidy.
If you’re traveling with pets, need to know about parking, or have any property-specific question we haven’t covered here, every listing includes those details, and our team is always reachable if something isn’t clear. Browse our properties to see the specific details for the home you’re considering, or reach out with any questions before you book.
Check-in and check-out: quick answers
What time is standard check-in? Generally mid-afternoon, though exact times vary by property and are listed on each listing.
Can we get an early check-in? Sometimes, ask us directly, since it depends on cleaning turnaround and the previous night’s occupancy.
What’s expected at checkout? A short list of simple steps like starting the dishwasher and gathering towels, we handle the deeper clean.
More on check-in and check-out logistics
If your travel plans involve an unusual arrival time (a red-eye flight, an early morning drive-in) it’s worth flagging that to us as soon as your dates are confirmed, not just the week before your trip.
Every property listing includes its specific check-in and check-out times along with any property-specific instructions, so it’s worth a quick read through your confirmation email before you travel rather than assuming every home works identically.
If anything about the access instructions is unclear once you’re at the property, our team is reachable directly, there’s no need to wait or guess if a code isn’t working as expected.
One more note: if you’re traveling with a large group arriving at different times, let us know ahead of time, we can usually make sure access instructions work smoothly even if your party isn’t all arriving together.
Whichever property you’re staying at, these same logistics apply consistently across our entire collection of homes, though always double-check the specific listing for any property-specific quirks or instructions.
If any of this still leaves a question about your specific property, checking your confirmation email or reaching out directly will get you a clear answer faster than searching general guidance, every home has its own listing with the exact details that apply to your stay specifically.
A final note: these details are also available any time directly from our team if your confirmation email doesn’t fully answer your question.